Operational Reviews
Keep your core system in peak condition
Organizational changes, employee turnover,
mergers, acquisitions, new products and new processes can have
significant impact on your operations. Operational Reviews identify
ways to enhance your usage of TCCUS to ensure ongoing alignment
between your processes and our solutions. For new clients, Open
Solutions recommends conducting a review 9-12 months after implementation
to allow your employees to get comfortable with the new system.
At that time, we can identify potential gaps and issues before
they become significant. Existing clients should consider conducting
operational reviews every 3 years or after a major change such
as a merger/acquisition, implementation of new products or services
or other significant changes in processes.
Operational Reviews can be conducted for TCCUS
across an entire institution or we can focus on specific products,
processes or business units. Primarily we review four major processes:
lending, deposits, reconciliation and operations.
Our Process
I. Onsite Review
Our consultants observe system usage and interview management and staff to
identify areas that can be improved upon, questions about system capabilities
and other issues indicating gaps between our best practices and your processes.
II. Product Reviews
We review set-up parameters for each of your deposit and loan products to ensure
each product has been properly configured.
III. Data Analysis
We execute queries against your production database to identify anomalies that
may have been caused during data entry. Data exceptions resulting from improper
system configuration, incorrect product configuration or improper system
usage are documented.
IV. Report
Using information collected during the onsite review and analysis phases, we
identify processes in need of improvement and recommend steps for resolution.
You will receive a final report that includes key process and financial metrics,
a system use assessment, product review, data validation review and recommendations.
Outcomes
Your institution receives a report. Once you’ve reviewed the report described
above, we conduct a follow-up call to walk through the issues and recommendations
and to answer any questions. At this time, issues are prioritized and responsibility
for resolution is assigned. If custom development or training is agreed upon
as the resolution for any issues, we follow-up with estimated cost and delivery
timeframes.
Benefits
- Improved data integrity:
– Streamlined batch/nightly/monthly processing
– Enhanced customer/member service
- Improved employee productivity:
– More time selling/service vs. transaction
– Reduced operating costs
- Risk reduction:
– Regulatory/compliance
– Fraud prevention
| Time Commitment |
Review |
Effort |
| Loans |
8-12 days |
| Deposits |
6-10 days |
| Back Office Operations |
6-10 days |
| Reconciliations |
5-8 days |
| Time commitment
and cost vary based on the size of the institution, number
of users, members, locations and product offerings. |
Pre-Conversion
Best Practices | Operational
Reviews
Security
and Authorization Reviews | CRM
and Business Intelligence Services
Revenue
Enhancement Initiatives | Platform
and Infrastructure Services
Client
Testimonials | Contact
Us |
