Operational Reviews
Keep your core system in peak condition
Organizational changes, employee turnover,
mergers, acquisitions, new products and new processes can have
significant impact on your operations. Operational Reviews identify
ways to enhance your usage of TCBS to ensure ongoing alignment
between your processes and our solutions. For new clients, Open
Solutions recommends conducting a review 9-12 months after implementation
to allow your employees to get comfortable with the new system.
At that time, we can identify potential gaps and issues before
they become significant. Existing clients should consider conducting
operational reviews every 3 years or after a major change such
as a merger/acquisition, implementation of new products or services
or other significant changes in processes.
Operational Reviews
can be conducted for TCBS across an entire institution
or we can focus on specific products, processes or business
units. Primarily we review four major processes: lending, deposits,
reconciliation and operations.
Our Process
I. Onsite Review
Our consultants observe system usage and interview management
and staff to identify areas that can be improved upon, questions
about system capabilities and other issues indicating gaps
between our best practices and your processes.
II. Product Reviews
We review set-up parameters for each of your deposit and loan
products to ensure each product has been properly configured.
III.
Data Analysis
We execute queries against your production database to identify
anomalies that may have been caused during data entry. Data
exceptions resulting from improper system configuration, incorrect
product configuration or improper system usage are documented.
IV. Report
Using information collected during the onsite review and analysis
phases, we identify processes in need of improvement and
recommend steps for resolution. You will receive a final
report that includes key process and financial metrics, a
system use assessment, product review, data validation review
and recommendations.
Outcomes
Your institution receives a report. Once you’ve reviewed
the report described above, we conduct a follow-up call
to walk through the issues and recommendations and to answer
any questions. At this time, issues are prioritized and
responsibility for resolution is assigned. If custom development
or training is agreed upon as the resolution for any issues,
we follow-up with estimated cost and delivery timeframes.
Benefits
- Improved
data integrity:
– Streamlined batch/nightly/monthly processing
– Enhanced customer/member service
- Improved employee productivity:
– More time selling/service vs. transaction
– Reduced operating costs
- Risk reduction:
– Regulatory/compliance
– Fraud prevention
| Time Commitment |
Review |
Effort |
| Loans |
8-12 days |
| Deposits |
6-10 days |
| Back Office Operations |
6-10 days |
| Reconciliations |
5-8 days |
| Time commitment
and cost vary based on the size of the institution, number
of users, customers, locations and product offerings. |
Pre-Conversion
Best Practices | Operational Reviews
Security
and Authorization Reviews | CRM and Business Intelligence Services
Revenue
Enhancement Initiatives | Platform and Infrastructure Services
Client
Testimonials | Contact
Us
|
