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FOR IMMEDIATE RELEASE
Contact:
Marvin (Mickey) Goldwasser
Open Solutions Inc.
860.652.3153
mgoldwasser@opensolutions.com
Conseco
Services, LLC Renews with Open Solutions
for Customer Access Accounts Program
-- Insurance
provider cites high accountholder service levels
- efficient
claims processing --
GLASTONBURY,
Conn.,
March 20, 2008 – Conseco Services, LLC, a leading
provider of supplemental health insurance, life insurance and annuities,
has extended its long-term 15-year agreement with Open Solutions for
another five years. Conseco uses Open Solutions’ Customer Access
Accounts (CAA) program, a turnkey asset retention solution that leverages
its traditional banking platform to provide the back-office processing
and customer service required to support accountholder relationships.
Open Solutions is a leading provider of integrated enabling technologies
for financial service providers across the United
States, Canada and internationally.
Based
in suburban Indianapolis,
Ind., Conseco has more than
$36 billion in assets. Conseco’s insurance subsidiaries have more
than 4 million customers. A long-standing client of Open Solutions,
Conseco has paid $2.45 billion in claims through the CAA program. In
addition to the CAA service, Conseco is continuing with Open
Solutions’ Customer Service, Corporate Closeout Services, and
Consumer Web and Data Warehouse Services. Hank Wong, Senior Director of
Conseco, cites Open Solutions’ expertise in the CAA market as the
primary reason for extending the contract.
“What distinguishes Open Solutions from its
competitors is its experience in the asset retention market,” said
Wong. “Open Solutions has provided these services for many
years so they are fully equipped to consider and handle each request we
make of them. Whether by offering sound advice or innovative
recommendations, Open Solutions’ experience is second to
none. Cost is always a consideration, but it is the value equation
that draws us to Open Solutions in the CAA field.”
Open Solutions’ Customer Access Accounts (CAA) reduces the outflow
of cash, retains investment income and disburses benefits to
accountholders. The program fosters ongoing customer relationships
with beneficiaries and claimants and earns investment income on funds
that otherwise would have been lost to another financial services firm.
“Life insurance companies are on the brink of
the largest distribution of benefits to beneficiaries and claimants ever,”
said Louis Hernandez, Jr., chairman and CEO of Open Solutions. “As
the baby boomer generation ages, it is imperative for insurers like
Conseco to provide high levels of service to accountholders by
maintaining efficient processing in the back-office. Open Solutions
provides a competitive solution that removes accountholder frustrations
and stresses caused by critical financial decisions. The Customer Access
Accounts program not only improves these relationships, but also
maintains accountholders loyalty by providing a competitive interest rate
beginning the day the account is opened. Furthermore, accountholders have
the security of a safe investment vehicle and complete control of the
proceeds. We are proud to have re-earned the business from Conseco and
look forward to assisting them in reaching their strategic
objectives.”
About Open
Solutions
Open Solutions Inc. offers a fully
featured strategic information management product platform that integrates
core data processing applications built on a single centralized Oracle
relational database, with Internet banking, cash management, CRM/business
intelligence, financial accounting and management tools, profitability
tools, wealth management, imaging, digital documents, interactive voice
response, network services, HSAs, payments and
loan origination solutions. Open Solutions’ full suite of products
and services allows banks, thrifts, credit unions and financial services
providers in the United States,
Canada
and internationally to better compete in today’s aggressive
financial services marketplace, and expand and tap their trusted
financial relationships, client affinity, community presence and
personalized service.
For more
information about Open Solutions or its financial product line, contact Mickey Goldwasser by email at mgoldwasser@opensolutions.com
or by phone at 860.652.3153 or via fax at 860.652.3156. Visit Open
Solutions’ Internet site at www.opensolutions.com.
Open
Solutions Inc is a registered trademark of Open Solutions Inc. All other
company and product names may be trademarks of their respective owners.
Copyright 2008. Open Solutions Inc. All rights reserved.
###
Editor’s Note: The
correct usage of the company name, Open Solutions Inc., is either
referring to it as Open Solutions Inc. or Open Solutions. Open Solutions
no longer uses the acronym of OSI to refer to the company.
Copyright ©2008 Open Solutions Inc. All rights
reserved.
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