Clients can contact their Compass case owner, or another Client Care representative via our new Interactive Voice Response (IVR) System by dialing 888.443.5767. 

We encourage you to review our new IVR help guides and tutorials.

• A Quick Guide, presenting the system at a glance (available as a PDF)
• A Product Guide, presenting a walkthrough of phone support options for each product
• A Tutorial presenting an interactive walkthrough of phone support options for each product. (.ZIP file),
  DIRECTIONS to download the Tutorial: Open the .ZIP file and extract the files to a folder on your PC.  Locate the files after extracting, and find the IVR folder.  Open the IVR folder and select START.EXE to view the presentation.

The IVR system has been developed through our relationship with Aspect Software, the world’s largest Contact Center technology solutions company.

The introduction of the IVR allows us to bring new functionality to our current client support system.  New functionality includes:

• IVR system
  An interactive product focused menu system with Compass integration.  The IVR is designed to drive your call to the appropriately skilled Client Care representative.
• Automatic Call Distribution (ACD)
  The ACD works with the IVR to distribute your support call to the appropriate Client Care representative.
• Compass Case Owner Voicemail
  Leave voicemail messages when the owner of your Compass Case is not available.