TNT Module: Speech Recognition Financial Services Application

Speech technology has taken financial services telephony to an entirely new level, allowing your clients to communicate by “speaking” to the system as if talking with a live agent. Your clients may also enter numeric items such as account numbers, PINs and monetary amounts via touch-tone if they want.

The TNT Ultimate Call Flow (UCF) ensures optimum performance and convenience for your employees and your clients.

The TNT Financial Services application encompasses every menu option and transaction type used by most financial institutions. Our technology also allows you to tailor the system to meet your specific needs. Optional call flow announcements are also included for marketing and informational messages such as promotions, branch locations and hours. The TNT Financial Services application also has the ability to dynamically adapt to your client’s financial profile and account structure allowing your client to more quickly and easily get to the desired information. For example:

• A client calls into the TNT system and logs on with the member number and PIN.
• The system looks at the client's profile and account structure and determines the types of accounts the user has.
• If the system finds the caller has only savings and checking accounts, it will automatically disable other menu options such as IRA, loan information, etc.

The Next Generation in Telephone Self-Service
At a timewhen electronic delivery is becoming the norm, ease-of-use is absolutely essential for client satisfaction. Maxxar’s TNT system is an important bridge between you and your clients. TNT delivers the following capabilities and options:

• Online core system integration
• Speech Recognition
• Multi-Language support
• Touch-tone Interactive Voice Response (IVR)
• Speech-Enabled Telephone Lending
• Text-to-Speech

Multiple Language Support
Maxxar’s TNT system provides optional application support for both American English and Latin American Spanish. Both languages may run concurrently on individual TNT systems.

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