TNT Modules:

Speech-Enabled Lending System

Maxxar’s Speech-Enabled Lending System (SELS) gives your clients access to loan information and application services 24 hours a day, seven days a week. Each loan product on SELS has its own client description. The current rates and applicable terms are available for review at your client’s request. A built-in product specific loan payment calculator lets clients try “what ifs.” Armed with detailed information about your products, including current rates, your clients can actually make loan applications conveniently from the privacy of their own homes, offices or just about anywhere. Callers can apply for loans by simply answering the application questions using their own voice. The information collected is normally available through an export file or
e-mail to your loan department.

New technologies streamline the loan application process for you and your clients. Maxxar’s Text-to-Speech module converts stored text information to speech allowing the system to “read” text files to the caller. This ability is especially useful in providing dynamic information such as loan rates. It produces speech of such high quality that it is almost indistinguishable from recorded human speech. Let Maxxar bring it all together for you.

Text-to-Speech

Maxxar’s Text-to-Speech (TTS) software, based on Nuance's Real Speak™ technology, reduces costs and development time by supplanting human recordings in a number of commercial applications. It can enhance your client’s experience by providing dynamic, detailed and personalized information in a real-time, near-human automated voice. Multiple language support is also available for TTS. Other features include:

• Custom messages such as locations and hours can be played to the caller via the Maxxar TTS technology.
• Updated information can be spoken at a moment’s notice. Changes are completed as soon as they are loaded to the database or the appropriate text field.
• Rate information may be changed dynamically through TTS eliminating the need to continually re-record the entire rate list when only a few rates require changing.
• Marketing messages can easily be entered into the system and played to the caller, including custom messages such as promotions, locations and hours.

Touch-tone Interactive Voice Response (IVR)

The IVR-driven call flow of the TNT system is based primarily on the TNT Financial Services application call flow, which allows for a familiar, convenient user experience no matter whether touch-tone or speech is used. Your clients can easily transition between speech and touch-tone when calling your institution. If for any reason callers are not comfortable using speech, they can
“fall-back” to the touch-tone mode.

A basic version of TNT with touch-tone IVR only is available. And, should you decide you want to use additional features, you can easily migrate to more advanced speech-enabled solutions in the future.

Back to Main Maxxar Page | Speech Recognition Module