Sam Boggs joins Open Solutions from Siemens IT Solutions where he served as the Managing VP of Global Operations. He was responsible for all infrastructure delivery services and managed a team of 4,000 employees who provided desk side support, customer care, network services and data center services to their entire North American customer base.
Sam is a seasoned business executive with more than 20 years of demonstrated experience in operations, contact center, IT outsourcing services, client care operations management, implementations and business process management. He is responsible for Open Solutions’ overall client experience including the key functions of Client Care, Data Center Services and Professional Services (including Implementations).
Additionally, Sam has held other executive management positions with RDI Marketing, a full-service marketing firm specializing in outbound direct marketing and market research solutions; Digitas, which provides end-to-end technology and operations consulting for contact management; Synchorony Communications, an electronic customer relationship management services organization; First Data Corporation, a leading provider of electronic commerce and payment solutions; and Convergys, a global outsourcing, consulting and software company.