At a time when electronic delivery is the norm, ease-of-use is essential to ensure account holder satisfaction.
With the marketplace requiring on-the-go access to account information, financial institutions must be able to deliver.
One way to meet customer demand is through a comprehensive telephony solution.
DNAvoice™ is the telephony solution you need to provide convenient access to real-time financial information and shorten call duration.
DNAvoice™ encompasses every menu option and transaction type used by most institutions, providing your customers with the necessary tools to manage their accounts.
Whether they want to conduct transactions or access account information using interactive voice response or apply for a loan using speech-enabled lending, you can meet their needs. And speech recognition technology has elevated the quality of telephony solutions, allowing your account holders to conduct business with simple voice commands.
Our call flow technology allows you to structure the system to suit your specific needs. You can streamline updates to your telephony content by deploying our text-to-speech software.
The software converts text into high-quality speech, helping you reduce costs and development time by replacing human recordings in your commercial applications.
You can deliver updated information, such as rates, more quickly and support your marketing efforts by easily entering information such as promotions, locations and hours.