During interactions with your account holders, opportunities arise when your teller can deliver a specific message targeted to your account holder.
The message could be a simple notification that your account holder forgot an umbrella at a branch office or an acknowledgment that a certificate of deposit is maturing and a new investment opportunity is available.
The key is for your teller to gain immediate access to this detailed information during the personal interaction phase.
For financial institutions of all sizes, a messaging tool can provide vital information to tellers, including targeted sales opportunities, customer preferences, reminders and much more at the precise moment that they are communicating with an account holder.
DNAmessage™ is a tool that interrupts your teller with a specific, important message that needs to be relayed during the personal interaction.
Similar to an Internet pop-up, DNAmessage sends out account holder-specific alerts during a transaction to notify your teller that your account holder should be further engaged before departing.
Because DNAmessage is seamlessly integrated into DNA™, your financial institution has the ability to alert account holders about information and new products in which they might be interested.
DNAmessage features authorization levels that dictate whom can create the messages that alert your tellers during a transaction.
The result is more personal, meaningful interactions with your account holders when they visit your institution.
When implemented, DNAmessage™ gives your tellers automatic access to important information that can be utilized to enhance relationships with your account holders.
- Instant, personalized feedback and messaging to your account holders cultivates a feeling of familiarity and loyalty
- Allows your financial institution to capitalize on business opportunities during the all-important personal interaction
- Solution features authorization levels so that messages are specific, targeted and most effective
- Reduces risk, e.g.,by notifying account holders about past-due loan payments or negative deposit balances
More information about DNAmessage™ is available by contacting Open Solutions at 860-652-3155 or toll-free at 800-226-5674.