Personal interactions present invaluable opportunities for financial institutions to engage with customers.
During a face-to-face encounter, your staff can immediately connect with a customer to deliver better service, improve loyalty and add a special touch that is impossible to replicate through virtual channels.
To capitalize on these personal interactions, financial institutions need to deploy Channel Optimization tools that enhance their ability to understand customers, increase service speed, protect against fraud, promote targeted sales and improve relationships.
Open Solutions delivers the automated, integrated solutions to turn personal encounters into profitable connections.
Channel Optimization products operate seamlessly with your DNA™ core banking system.
DNAverifast™ automates the individual authentication process to protect against fraudulent activity while improving transaction speed. Once verified, your customers will receive more personalized service from your front-line staff because of DNAmessage™, a messaging utility that alerts staff to cross-sell opportunities, unique customer preferences and customizable user-defined reminders. And opportunities are never lost, thanks to DNAactivity™’s ability to remind and escalate activities that are past due.
For deposit processing, DNA - tMagic™ uses image-capture capabilities to automate teller screens, transaction balancing and cash letter submissions so your tellers spend less time keying data and more time connecting with your customers.
With our Channel Optimization products, tedious authentication and item-processing tasks are automated, allowing your employees to leverage personalized customer information to enhance interactions, improve transaction speed and deepen relationships.